FAQ
Q. I purchased a part from you today when will it ship?
A. We attempt to ship your order as quickly as possible and most in-stock items ship within 48 hours on any business day. We do NOT ship ANY type of orders on weekends or holidays. Drop shipped products may take longer to ship. We are not responsible for delays of any type with regards to drop shipped orders.
Canadian and International orders may require additional lead times before an order ships. Regarding Canadian and International orders, our prices include the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility of the buyer.
Q. What is your parts Guarantee?
A. All part have a 30 day guarantee from the date of delivery.
Q. What is your return policy on electrical parts?
A. Once electrical parts have been installed, they are NOT returnable and are non-refundable.
Q. What is your return policy?
A. Return Policy Defective Parts; Defective parts must be returned during their guarantee period (see "Shipping and Returns" section). Defective parts must be shipped freight prepaid. Any returns made without the invoice number on the packaging or shipped freight collect will be refused. Any warranty that we administer does not include shipping charges. Please include the nature of the defect. Shipping charges are non-refundable. Please write your invoice number on the outside of the packaging and it will serve as your return number. Be sure to include a copy of your invoice as well as any instructions to the return dept. If your shipment arrives directly from a manufacturer do not return it to the manufacturer because many do not accept returns and you may not be issued credit. You are REQUIRED to insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. If you have any questions regarding your order, feel free to email us at info@treadmillpartszone.com.
Return Policy Damaged Parts
Please contact us via email at info@treadmillpartszone.com for damage parts returns. Do not discard the box or packaging. These items may be required by our shipper for insurance purposes.
Q. I have a technical question regarding my equipment how do I contact you?
A. Please email as much information as possible (model number, part number, etc.) along with any pictures available to info@treadmillpartszone.com. Our technicians will try to respond within 48 hours.
Q. Do you charge for your technical help?
A. No, we do not and no we are not looking for donations. We just ask that you purchase the parts you need from us and or pass our web site name on to your friends.
Q. How can I track my order?
A. Once your product has been shipped you will receive via email a tracking number for the appropriate shipper.
Q. I did not find the model number of my exercise equipment on your site. Do you still offer parts for it?
A. We are entering new models and parts everyday. But if you don’t see it, send us an email and we will try help you. We may be able to get the part you’re looking for or we may know where you can find it.
Q. Will you ship COD.
A. No
Q. Can I purchase from your site using a PO number?
A. No
Q. I live outside the United States. Do you ship abroad?
A. We currently ship to US and Canadian customers.
Q. How can I call you?
A. The best way to reach us is via email as we are often able to answer emails within hours much more
quickly than returning phone calls. Please click on Contact Us at the bottom of the
page to submit your inquiry.
Q. I live near your store and want to stop in. What are your hours?
A. TreadmillPartsZone is not a conventional store but an online retailer. Our manufacturing facility is not set up to receive customers. We do not carry the necessary liaiblity insurance for onsite Retail Customers. All transactions are handled online, by email. All orders are placed online, and all orders are shipped. If we need to get in touch we you we will email you.
Q. Will I get spam email if I register to TreadmillPartsZone?
A. TreadmillPartsZone values your business and will never sell your personal
information. Our best interest is served by providing you with parts, maintenance supplies and
information. When you register, you'll be able to see the status of your order and view previous orders. It makes ordering in future easier since most of your shipping information has already been entered.
Q. How do I get listed on your “National Service Network”?
A. Send us an email (info@treadmillpartszone.com) with all your company information. Make sure to list company name, phone numbers, email, web site. Once we verify your information your company will be listed.
Q. What is your email address?
A. info@treadmillpartszone.com
Q. Can I cancel my order?
A. A full refund will be credited on all orders up to the point in time when an order is shipped. An order is considered shipped once a tracking number has been issued. Once a tracking number has been issued the order can no longer be cancelled but it can be returned as per our “Return Policy”.
Q. Hi when I first looked up your price for a bowflex M5 left hand crank it was reduced by 75 per cent then had to refresh page it went from about 35 dollars too 135 and can you ship to UK by ups or evri?
A. Sorry, we do not ship to the UK.
Q. I have a Bowflex TC200 Treadclimber and I was wondering if I’ll be able to buy replacement belts for it when they wear out?
A. We are currently out of stock on the walking belts for the BowFlex model TC200. At this time, we are not sure if the walking belts will be available due to the bankruptcy filing by BowFlex.
Q. Hello, I'm looking for a Smooth Fitness 5.65 treadmill safety key 565i-58 ( 1025623 ).
A. Sorry since Smooth Fitness went out of business over 10 years ago we are able to stock the part that you need.
Q. Do you ship to Sweden and accept Credit Cards for payment?
A. Unfortunately we do not ship outside of the U.S. We apologized for the inconvenience.
Serial number EE720G00739. What is the part number and do you have it in stock?
A. As per Pro Form the correct belt that you need for the model number that you listed is at this link;
https://www.treadmillpartszone.com/proform-elliptical-model-pfel042104-400-le-drive-belt-part-306492/
We do have it in stock, it ships for FREE and all pricing is listed. FYI, if for some reason it does not fit let us know exchanging is not a problem.
I'm looking for a right arm pedal for the NordicTrack Commercial 1300 elliptical. Does the one in the attached link below fit this particular model? If not, is there another one listed on your site that fits? Thank you very much for your time and assistance.
https://www.treadmillpartszone.com/elliptical-right-pedal-arm-part-number-272046/
A. Sorry, the part you sent the link to will not work on the model name you listed. We no longer stock the part that you need.
Q Looking for walking belt and deck for a sole treadmill.
Serial number 580810
F80 2011.4q
A. Sorry, we would not be able to help you with the parts that you need.
Q Looking for a safety key for Freespirit treadmill by Herb Industries
A. Sorry, we would not be able to help you with the parts that you need.
A. The belt that you need is at this link;
https://www.treadmillpartszone.com/kettler-elliptical-model-ctr2-drive-pulley-belt/
We do have it in stock.
Q. looking for two parts for a Nordictrack treadmill: motor #286633 and a walking belt #406287
A. Sorry, we would not be able to help you with the parts that you need.
Q. Aloha from Hawaii,
I am in need of a part for my treadmill and would like to inquire
about getting the part from your company. Model number PFTL99721.0.
I need to replace the console.
A. Sorry, we would not be able to help you with the parts that you need.
Q. I’m looking for a console. It’s proform treadmill Model PFTL15116.2
A. Sorry, we would not be able to help you with the part that you need.
Treadmillpartszone.com
Q I am in need of running belt for:
ProForm Crosswalk CSI Model# PFTL21460
I bought one from SportSmith but it was too short. I tried querying on your site but it brings up thousands of parts.
Do you carry a running belt that fits my treadmill exactly?
If so, what are the length and the width of that and also the link to the said on your site?
A. Sorry, we would not be able to help you with the part that you need.
Treadmillpartszone.com
Q. part number on endcap is 151193 do you have one?
A. At the time of this email we do have end cap part number 151193 in stock at this link;
https://www.treadmillpartszone.com/treadmill-end-cap-part-number-151193/
All pricing is listed and it will only fit the exact models listed in the Product Description.
Q. I have a Vision fitness treadmill TM473 -1US-C. S/N CTM473190500005
I need a walking belt and the rear roller that the belt wraps around on the end opposite the motor. Please let me know the part numbers and price.
A. Sorry we would not be able to help you with the parts that you need.
Q. I have Nordictrack treadmill C2500 that I have display screen blinking blue. Where do I find model/serial number for replacement console?
A. The model number on most Nordic Track treadmills are found on a chrome sticker on the frame. It is usually on rear near the where the power cord goes into the treadmill or you may have to lift the deck (if a folding model) then it is on the bottom frame.
Q. need a control board pn 195883 for a norditrac a2050 treadmill